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Have a question right now? Submit a new ticket here.
Get the help you need through the app's Support page. Click Support on the main menu.
Submit A Ticket
If you need help while you're using Automate Shipping Profiles, submit an email support ticket from the app's Support page. We typically respond within one business day.
Regular Support Hours
- Monday to Thursday: 7:00 am to 6:00 pm
- Friday: 8:00 am to 5:00 pm
*All times are Eastern Standard/ Eastern Daylight Time (UTC - 05:00/ UTC - 04:00)
We update our support hours periodically, so be sure to check here or the app's Support page for our current support times.
Have A Question Now?
If you can't find the answers you need here in the Automate Shipping Profiles Help Center, let us know how we can help by completing the form below.
Status Page
Check out our Status page for real-time app updates. We also provide updates when our carrier partners have rates-related issues.
View and subscribe to our Status page here.
Be sure to add the Status page to your browser bookmarks. You can also click the Subscribe To Updates button at the top of the Status page to receive status alerts via email, text, Slack, or Teams.